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Payments & Cancellations

Invoicing
TSPRA uses an online process to join or renew, order products and register for events. Members and nonmembers must create a profile with a username and password to use this system.


Payments
TSPRA accepts purchase orders and checks. At this time, we do not accept any credit or debit cards.


Late Fees
Payment for all conference/event registration invoices is due within 30 days after the start date for the event.

Payment for all other invoices (dues, products, etc.) is due within 30 days of the invoice date.

A 1.5% late fee will be added each month on all past due invoices.


Standard Cancellation Policy
• ALL cancellations must be made in writing by email to TSPRA - info@tspra.org

• No refunds shall be made for cancellations due to inclement weather.

• All cancellations must be received before the cancellation date stated in the registration materials. If no date is stated, it will be the policy of TSPRA to accept or reject cancellations on a case by case basis.


Cancellation Policy for the Annual Conference:
• The cancellation policy for the Annual Conference is stated on the registration page.

• If cancelled before the cut off date, you will receive a refund less a stated service fee.

• After the cut off date, no cancellations will be accepted or credited.

• Substitutions may be made at any time, with written confirmation from the person registered.

• Nonmember substitutes must pay the balance due for a nonmember registration if replacing a TSPRA member.

• Refunds will be mailed after the conference, not before.

• No refunds shall be made for cancellations due to inclement weather.


Cancellation Policy for Other Workshops and Trainings:
• Policies may differ from one workshop to another. But normally if your cancellation is received two weeks before the scheduled workshop or training event you will receive a refund less a service fee. After that, no cancellations will be accepted or credited.

• Substitutions may be made at any time, with written confirmation from the person registered.

• Nonmember substitutes must pay the balance of a nonmember registration if replacing a TSPRA member.

• No refunds shall be made for cancellations due to inclement weather.

 

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