Click here for links to the statewide video winners for the 2015 Celebrate Texas Public Schools Video Contest, sponsored by Randolph Brooks Federal Credit Union.
GOOD TO KNOW
Tips for using Twitter to provide customer service:
- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience.
- Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask.
- Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number.
-From PR Daily
Issue 188, March 4, 2015
In this issue...
Thanks for a great conference
♦ Platinum Award winner
♦ Conference late fee
♦ Congratulations to our evaluation drawing winner
TSPRA offices will be closed March 5 due to inclement weather conditions.