GOOD TO KNOW
Tips for using Twitter to provide customer service:
- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience.
- Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask.
- Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number.
-From PR Daily
Issue 187, February 18, 2015
In this issue...
Final conference checklist
♦ TSPRA's new president-elect
♦ Sign up for the Univision tour
♦ CTPS state judges
Farewell TSPRA friends! Until we meet again at Horseshoe Bay in 2016...Safe travels home! #tsprastrong
Reminder: We'll be doing our Vendor Bingo blackout drawing this morning! #tsprastrong