• Star Awards Dinner Wednesday, Feb. 25

    BestOfStar2014A limited number of tickets are still available for the Star Awards Dinner, sponsored by SchoolMessenger, Wednesday, Feb. 25. Remember the attire is semi-formal/business formal. Tickets will be available at the conference as long as supplies last. 
  • Congratulations to our 2015 Media Award Winner, Dave Berry

    2015 Media Award winner Dave Berry photoDave Berry, recently retired editor of the Tyler Morning Telegraph, was selected by the Professional Awards committee as the recipient of the 2015 Media Award. Click here to read the full press release.

  • TSPRA awarded NSPRA Mark of Distinction for CTPS campaign

    NSPRAs Exemplary Chapter 2014NSPRA judges have awarded TSPRA's Celebrate Texas Public Schools campaign with a Mark of Distinction as an Exemplary Chapter. Congratulations to all those who helped make the CTPS program what it is today. Click here for more information.
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  • SLH 1
  • PrintShop Ad 2014Print Shop Banner AdPrint Shop Banner Ad
  • N4MS Banner 2015 2
  • SchoolWiresHomepage


Tips for using Twitter to provide customer service:

- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience. 

Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask. 

Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number. 

-From PR Daily

TSPRA E-newsletter

Issue 187, February 18, 2015
In this issue...

Feature Story
Final conference checklist

Other Stories
 TSPRA's new president-elect
 Sign up for the Univision tour
 CTPS state judges

Upcoming Events
and MORE!home newspaper

TSPRA Tweets

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Stay tuned for the next TSPRA survey!


Links You Can Use

February 18, 2015

  • Nothing this week. Enjoy the conference!
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