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Tips for using Twitter to provide customer service:

- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience. 

Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask. 

Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number. 

-From PR Daily

TSPRA E-newsletter

Issue 188, March 4, 2015
In this issue...

Feature Story
Thanks for a great conference

Other Stories
 Platinum Award winner
 Conference late fee
 Congratulations to our evaluation drawing winner

Upcoming Events
and MORE!home newspaper

TSPRA Tweets

TSPRA Austin

TSPRA offices will be closed March 5 due to inclement weather conditions.

by TSPRA Austin

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Issue 3 - January 7, 2010

Happy new year and welcome back from the break! We are busy finalizing details for the TSPRA Annual Conference, which promises to be the best ever! I ask each of you to please finalize details on your February calendars so that you can come to Austin on February 22-24.

We are incorporating some of the innovations from recent years, such as the BiStro Sessions, the superintendents' panel and a designated time for regional meetings. We are also continuing many features that have become standards of the TSPRA Conference, including Rookie Boot Camp, dozens of roundtables, the Star Awards Celebration, APR training and first-class presenters throughout the three days.

We are also trying some new things at this year's conference. We've expanded our Boot Camp offerings to include a workshop for electronic media production (EMP) members, and will conduct an EMP "Show & Tell" for our members to show their best video work, receive critiques and collect new ideas to take home. For our education foundation (EF) members, we've added a certification training, a directors' panel and an extended Power Session. And we're pairing our new member get-together with our past presidents' gathering.

As you can imagine, a conference of this magnitude requires a number of volunteers. If you are willing to assist us in making this event one of our best, please send an email to me and Executive Director Judy Farmer. We will be happy to put you to "heart" work. See you then!  

Julie Jerome
TSPRA President
Assistant Superintendent of Information, Communications and Student Services
Hays CISD: A Place Where Ideas Grow
(512) 268-2141 x6090


Updates to the 2010 Annual Conference

  • Which days/sessions should I attend; is the third day for EF folks?
    All members should plan on attending all three days, Monday-Wednesday, February 22-24. While in previous years the third conference day has been set aside for Education Foundation members, based on past feedback, we've incorporated our EF sessions and workshops across all three days so that each day has something to offer everyone. So, no, the third day is not just for EF folks. Now, we will offer a few pre-conference workshops specific to certain specialties; these are not required and are an additional cost for those who choose to attend:
    - Rookie Boot Camp (Monday, 8:00-10:45 a.m.)
    - EMP Boot Camp (Monday, 8:00-10:45 a.m.)
    - APR Training Class (Monday, 8:30-11:30 a.m.)
    - Ed Foundation Certification Training (8:30-11:30 a.m.)
    - New Member/Past Presidents Gathering (9:30-11:30 a.m.)
  • Should I plan to arrive on Sunday or Monday?
    PLEASE NOTE THAT THE GENERAL CONFERENCE DOESN NOT BEGIN UNTIL 11:45 A.M. ON MONDAY. That means that most members, unless they choose otherwise, can travel in Monday morning, rather than Sunday evening. 
  • Where can I find a schedule events/panels?
    In place of last year's brochure, we've created a downloadable PDF on our Conference page featuring a color-coded chart of all events and panels over three days. You will receive a more detailed schedule in your Conference program upon checking in at the hotel.
  • How can I check to make sure I've registered?
    After logging in to the TSPRA website (the top, right-hand corner of the page with say "Hi, [Your Name]" when you're logged in), click on the blue Membership tab at the top of the page. Then hover over the first option Member Area, and mouse over to the pop up menu and click Invoices. If you have successfully registered, you will see an invoice for your Conference registration.
  • What if I need to register multiple people?
    Because TSPRA's is a secure website, registration can get messy when one person tries to log in using different members' login information to register them. If the members in your district are unable to register themselves, we recommend that one person in the district become a district manager's assistant (DMA). Even if this person is not a TSPRA member, this will provide the DMA with their own login and the ability to manage all district members' membership, registration and product purchase from one place.
    If that sounds like what you need, please send an email to with your full name, district/organization name,
    email address, and your phone number. The TSPRA state office will contact you shortly after receiving that email to walk you through the DMA features. 
  • Why didn't my invoice print after I clicked "Submit and Print?"
    Because different computers and Web browsers format pages differently, we wanted to prevent your invoices from becoming a jumbled mess when trying to print. So we've instead converted your registration page to a PDF file to keep the formatting exactly the same. This means that after hitting "Submit and Print," a pop up should come up asking if you want to save or open your PDF file. However, this often gets blocked by pop up blockers.
    So if you don't see your invoice PDF come up, just go to the Membership tab at the top of the page,
    hover over the first option Member Area, then mouse over to the pop up menu and click Invoices. If you have successfully registered, you will see an invoice for your Conference registration. You can print a copy from there. 

And remember that to receive the early registration rate, you must submit your online registration by midnight on Monday, January 11th.

Show us your good-looking mug!

Upload your profile picture to the TSPRA website TODAY! Especially in the weeks prior to the Annual Conference, we want to make sure it's as easy as possible for conference-goers and new members to match names with faces.

To upload or change your TSPRA profile picture, go to and login using  your email address and password. Then follow these steps:

  • Go to the blue Membership tab at the top of the page
  • Hover over the first option Membership Area (if you don't see this, check to make sure you're logged in, which you will be if it says "Hi, [Your Name]" in the top, right-hand corner of the page)
  • Mouse over the pop up and click on the Profile option
  • You should see a grey page that says Announcement!; under that paragraph you should see two grey boxes that say Edit and Connections
  • Hover over the Edit box on the left and click on Update Your Image
  • Picture dimensions are listed under Submit a New Image for Download; click under the Browse button under that heading
  • Select the picture you'd like to use from the place you've saved it on your computer and click Open
  • Click the blue Upload button next to the Browse button to finalize your photo selection

 Member Spotlight

Congratulations to Ana Prado (United ISD), who won a free ticket to the Star Award Celebration. One person per week through the end of February will be chosen at random to receive a free ticket. But you must read the newsletter to be entered!


    Stay tuned for the next TSPRA survey!


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    March 4, 2015

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