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Tips for using Twitter to provide customer service:

- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience. 

Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask. 

Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number. 

-From PR Daily

TSPRA E-newsletter

Issue 187, February 18, 2015
In this issue...

Feature Story
Final conference checklist

Other Stories
 TSPRA's new president-elect
 Sign up for the Univision tour
 CTPS state judges

Upcoming Events
and MORE!home newspaper

TSPRA Tweets

TSPRA Austin

Congratulations to Angela Duitch. Angela won the $100 H-E-B gift card resulting in the conference evaluation drawing.

by TSPRA Austin

Updating Cart...
Please update TSPRA's new address in all your files.

The TSPRA Office has moved!
Jul 03, 2008

On July 1, the TSPRA State office opened their doors in their new location in the Texas Association of School Administrators (TASA) building, just east of the Texas Capital, between Trinity and Red River.

TSPRA's newly remodeled suites, 101-105, are located on the first floor, right side. All phone, fax and emails will remain the same.

Please change our contact information to:

TSPRA - Texas School Public Relations Association
406 East 11th Street, Suites 101-105
Austin, Texas, 78701-2617
Phone: 512-474-9107
#800: 1-800-880-9107
FAX: 512-477-0906
If you have any questions, please contact TSPRA Executive Director Judy Farmer by email,, or by a phone number listed above.


Stay tuned for the next TSPRA survey!


Links You Can Use

February 18, 2015

  • Nothing this week. Enjoy the conference!
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