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GOOD TO KNOW

Tips for using Twitter to provide customer service:

- Respond quickly. Don't leave questions until tomorrow. Provide an answer as soon as possible once you see the question to build a positive experience. 

Create an FAQ. If you get the same kinds of questions all the time on Twitter, then go ahead and compile them into an FAQ that will help people find their answers without having to take the time to ask. 

Know when to move problems on. If it's something you don't think you'll be able to solve via Twitter, then go ahead and direct them to an email or a phone number. 

-From PR Daily

TSPRA E-newsletter

Issue 188, March 4, 2015
In this issue...

Feature Story
Thanks for a great conference

Other Stories
 Platinum Award winner
 Conference late fee
 Congratulations to our evaluation drawing winner

Congratulations,
Upcoming Events
and MORE!home newspaper

TSPRA Tweets

TSPRA Austin

TSPRA offices will be closed March 5 due to inclement weather conditions.

by TSPRA Austin

TSPRA Austin

Congratulations to Angela Duitch. Angela won the $100 H-E-B gift card resulting in the conference evaluation drawing.

by TSPRA Austin

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March 4, 2015

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